An intelligent arbitrator associate for electronic commerce
||Manchala, Daniel W.
||An intelligent arbitrator associate for electronic commerce
||Electronic Publishing '97 - New Models and Opportunities: Proceedings of an ICCC/IFIP conference held at the University of Kent, Kenterbury, UK, April 14-16 1997/ Edited by Fytton Rowland and Jack Meadows / ISBN 1-891365-00-2
||Growing businesses and the large number of transactions involved in conducting a business tend to give rise to conflicts among the parties involved in a transaction. Human society has evolved in a way to cope with these disputes by creating law and order bodies. An Intelligent Arbitrator Associate (IAA) that works with and helps the law enforcement and law adjudication authorities to resolve disputes that arise due to commerce conducted over the Internet is presented in this paper. The infrastructure over which the IAA operates, the architecture, and the protocols involved are described. Some of the architectural pieces include monitoring systems for copyright infringement and currency fraud, information extraction systems to predict and map crime, and access revocation systems to punish principals involved in illegitimate transactions. The IAA sends out intelligent agents with warrants to gather information from the various entities involved in the transaction. The social and legal issues and difficulties involved in deploying such systems into the real world are described in the paper.
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