Elpub : Digital Library : Works

Paper 120_elpub2010:
What are your information needs? Three user studies about research information in the Netherlands, with an emphasis on the NARCIS portal

id 120_elpub2010
authors Honegaar, Arjan; van Meel, Marga; Dijk, Elly
year 2010
title What are your information needs? Three user studies about research information in the Netherlands, with an emphasis on the NARCIS portal
source ELPUB2010. Publishing in the networked world: Transforming the Nature of Communication, 14th International Conference on Electronic Publishing 16-18 June 2010, Helsinki, Finland/ Edited by: Turid Hedlund and Yasar Tonta. ISBN 978-952-232-086-5, URI: http://hdl.handle.net/10227/599 pp. 290 - 303
summary The NARCIS portal (www.narcis.info) provides access to science information (information about research, researchers and research institutions) and scientific information [(full-text) publications and datasets]. The portal is very popular, with 1.2 million users annually. NARCIS is also an important supplier of information to international services such as Google/Google Scholar, WorldWideScience.org and DRIVER. In 2009 the KNAW conducted a three-part user survey, with two online surveys and a series of semi-structured interviews. The aim was to learn more about the people who use the portal, why they use it and their ideas and wishes for improvements to the portal. Another purpose of the survey was to identify changes that could be made to improve the match between the services provided by NARCIS and the needs of existing and potential users. The surveys showed that more than half of the users of NARCIS are from universities, research institutions or universities of applied science. Most searches conducted on NARCIS are for dissertations. The existence of a single gateway to different types of information is regarded as very useful. The most frequently mentioned improvement in the service would be to provide access to information from other countries as well. Respondents also mentioned the provision of tools for performing complex analyses of the information available via NARCIS as a worthwhile option for enhancing the service.The interviews revealed, among other things, the need for the presentation of information in context and that senior officials are often confronted with information overload. The user survey has led to a series of proposals for modifications or improvements in the service; some of them may be implemented immediately, while others will require consultation at national or international level.
keywords user survey; questionnaires; portal; evaluation of integrated services
series ELPUB:2010
type normal paper
content file.pdf (62,963 bytes)
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urn:nbn urn:nbn:se:elpub-120_elpub2010
last changed 2010/08/24 14:52
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