| in paper |
 Kont, Kate-Riin (2010) ELECTRONICALLY PUBLISHED SCIENTIFIC INFORMATION IN TECHNICAL UNIVERSITY LIBRARIES
|
|---|---|
| authors |
 POLL, R.
|
| year | 2001 |
| title |
Performance, Processes and Costs: Managing Service Quality with the Balanced Scorecard
|
| source | Library Trends, 2001, Vol. 49, no. 4, p. 709_ 717 |
| last changed | 2010/08/26 08:10 |
