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Reference 3dd2

in paper Find in CUMINCAD Kont, Kate-Riin (2010) ELECTRONICALLY PUBLISHED SCIENTIFIC INFORMATION IN TECHNICAL UNIVERSITY LIBRARIES
authors Find in ELPUB POLL, R.
year 2001
title Find in ELPUB Performance, Processes and Costs: Managing Service Quality with the Balanced Scorecard
source Library Trends, 2001, Vol. 49, no. 4, p. 709_ 717
last changed 2010/08/26 08:10
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